– Vendor needs to provide a fully integrated ticketing, donor, and marketing solution. – The solution should provide a positive patron and brand experience and capitalize on new and emerging technologies, with full patron data capture, analytic, and reporting capabilities.– The ticket system must be fully integrated with offerors donor management system.– The system must be integrated to accept donations in conjunction with season ticket purchases.– The solution must have the capability of interfacing with Blackbaud Raiser’s Edge CRM system.– The solution must be flexible enough to integrate with other systems should the MSU Foundation change providers.– The system must have the capability to integrate with the agency banner student information system to validate active students for student ticket distribution.– The system must support real–time ticket sales from one inventory out of a single database through multiple sales channels, including but not limited to, box office, telephone, and internet.– The system must have the ability to provide a digital ticket to the customer and validate the ticket at the entrance of the event. Please describe the digital ticket delivery process and access control system.– The system must support a robust online Account Management system to allow guests to digitally manage their tickets and donations and ability to resell ticket directly from the account.– Please explain the account management functionality of your system.– The system must have the ability to schedule and deliver reports electronically.– Awarded Contractor must provide 24 hours, 7 days a week, 365 day a year customer support. – Offeror must provide complete details on client support, service and client management including standards for all sales channels.
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